Frequently Asked Questions
Have questions? We have curated the answers to help make your experience seamless, enjoyable, and beautifully effortless.
1. Where does Retrouvailles ship to?
We ship across the UAE, GCC, and most destinations worldwide, with DHL taking care of your orders every step of the way to ensure they arrive safely and smoothly.
2. How long will it take to deliver my package?
The delivery will be via a third-party shipping company. Delivery within the United Arab Emirates And Kuwait will be within 5-7 working days, and between 10-14 working days for the rest of the Gulf countries ...
3. How do I make a purchase?
It couldn’t be easier to make a purchase with Retrouvailles. Browse the site via the labeled categories i.e. Click on your desired item, select the quantity, and click ‘Add to Cart’. Your chosen item will appear in your shopping cart on the top right of the page.
Continue shopping, When you are ready to place your order, revisit your Shopping Cart, and select Proceed to Checkout. Follow the simple prompts to complete the checkout process. For further help or technical issues, please contact our customer care team from 8 am-5 pm on our UAE Number+ 971 800 72747 , email contact@retrouvaillesparis.com.
4. Am I able to place an order via telephone?
Yes, this option is currently available for cash on delivery orders - Simply call us with the details of the items you wish to order. Customer care is available between from 8 am-5 pm on our UAE Number + 971 800 72747
5. How will I know if an item is out of stock?
A “out of stock” banner will be displayed by an item if it is out of stock.
6. How do I contact Customer Service?
You can contact our customer care team from 8 am-5 pm on our UAE Number+971800 72747,contact@retrouvaillesparis.com,& Live Chator you can contact us on our Instagram account (retrouvailles.Paris)
7. How do I search for a specific item?
Using the search bar on the top of the page, you will be able to search by Product Name, Product ID and description. If you are unable to locate the item you are looking for, please contact our customer care team from our UAE Number+971800 72747,contact@retrouvaillesparis.com.
8. How do I select a payment currency?
The currency will default to the currency of the region you are shopping in which you can change at the top right-hand side of the homepage.
9. What payment methods does Retrouvailles accept?
We accept Visa, MasterCard, and online credit. Cash on delivery payments on orders is also available. Our clients in Saudi Arabia are also subject to pay an additional fee of 20 SAR upon Cash on delivery service. However, we do not accept cheques.
10. Are Gift Cards available?
Currently, we do not offer Gift Cards.
11. How will I know if Retrouvailles has received my order?
After placing your order, you will receive an email to inform you that your order has been received. However, this does not mean that your order has been confirmed. From here, you will then receive a second email from us confirming your order included your shipment tracking number. If there was any problem with your payment, you will quickly be informed, and your payment will not be processed. Your items will then be dispatched.
12. I have not received my order?
Please contact our customer care team from 8 am-5 pm on our Free UAE Number +97180072747 and email contact@retrouvaillesparis.com
13. How can I track my order?
A tracking number will be provided by email. You will then be able to use the tracking number to track your order by contacting the customer care team from 8 am-5 pm on our UAE Number + 971800 72747 and email contact@retrouvailesparis.com
14. Is my package insured and will I need to sign for it on arrival?
Yes, your package is insured right up to its reception. A signature will be required on arrival however someone can sign on your behalf if you are unavailable.
15. How do I change my delivery address or scheduled delivery date?
Our customer care team will be happy to assist with changing your preferred delivery date and address. Contact them from8am-5pm on our UAE Number + 9718007274 and email contact@retrouvaillesparis.com
16. What should I do if my item is faulty or damaged?
We pride ourselves on the highest quality, luxury product at Retrouvailles. So, if your product is damaged or has a fault, we want to know about it. Please contact the customer care team from 8 am- 5 pm on our UAE Number+ 971 800 72747 and email contact@retrouvaillesparis.com
17. What is the returns policy?
The customer has the right to return a product when the following conditions are fulfilled.
- Your return request should be submitted within 15 days of receiving the order.
- The order was made by mistake.
- If the product has a manufacturing defect
- It does not match the ordered product.
* All these conditions will be accepted if the product is in its original condition, unused or damaged.
* An email will be sent to you if your request has been accepted or rejected
* The return is not applicable for any offer
When the return request is accepted, we will schedule a pickup with the shipping company to collect the products from your location, in addition, that the return shipping fee remains the customer's responsibility, and depends on the quantity of the product and the country.
On the other hand, if the order is dispatched mistakenly wrong from our end, we will take full responsibility, also bear the courier charges
18. How can I return a product?
For our full returns policy, click here. You can also contact our customer care team from 8 am-5 pm on our UAE Number +971 800 72747, contact@retrouvaillesparis.com.